FAQ

Used Car Sales FAQs

Where is Altus Cars located?

Altus Cars is based in Charlwood, near Horley, Surrey, making us conveniently located for customers travelling from immediately surrounding areas like Crawley, Redhill, Reigate, Gatwick. Being located close to Gatwick Airport, we are also well suited to customers travelling from further afield. We operate on an appointment-only basis to ensure every customer receives a personalised and relaxed car-buying experience.

What types of used cars do you sell?

We specialise in premium quality used cars that offer excellent reliability, comfort and value for money. Our carefully selected stock includes a variety of makes and models, with a focus on well-maintained, high-specification vehicles that meet our strict standards. Stock often includes brands such as BMW, Mercedes, Audi, Volkswagen, Mini, Porsche and Honda.

Are your vehicles inspected before sale?

Yes. Every vehicle is thoroughly inspected and prepared to a high standard before being offered for sale. We only stock vehicles that we would be happy to own ourselves, ensuring our customers can buy with confidence.

Do your cars come with a warranty?

Yes. Every qualifying vehicle comes with a minimum 6-month WSG warranty for additional peace of mind. Extended warranty options may also be available depending on the vehicle and your requirements.

Are your vehicles HPI checked?

Absolutely. All vehicles sold by Altus Cars are HPI clear and come with a comprehensive MotorCheck provenance report, helping to protect buyers against outstanding finance, theft records and other vehicle history concerns.

Used Car Finance FAQs

Do you offer car finance?

Yes. We can help arrange competitive used car finance solutions to suit a range of budgets and circumstances. Whether you're looking for Hire Purchase (HP) or PCP our finance partners can help you obtain the right deal for you.

Can I get finance if I have a poor credit history?

Finance approval depends on individual circumstances, but we work with finance specialists who may be able to help customers with varying credit profiles. We recommend getting in touch to discuss your situation.

How do I apply for finance?

You can submit a finance enquiry directly through our finance partners and they will guide you through the process and help find a suitable finance package.

Is Altus Cars FCA regulated?

Altus Cars operates as an introducer-appointed representative of a regulated finance provider, allowing us to assist customers with vehicle finance enquiries via out finance partners.

Part Exchange FAQs

Do you accept part exchanges?

Yes. We welcome part-exchange vehicles and can provide a fair and competitive valuation against any vehicle in our stock.

How is my part exchange valued?

Our valuations take into account your vehicle's age, mileage, condition, service history and current market value. We aim to offer realistic and transparent valuations.

Can I part-exchange a vehicle with outstanding finance?

In many cases, yes. If your vehicle has existing finance, we can discuss the settlement process and explain the options available.

Buying a Used Car from Altus Cars

Do I need to book an appointment?

Yes. All viewings are strictly by appointment only. This allows us to dedicate our full attention to each customer and provide a one-to-one experience without interruptions.

Can I test drive a vehicle?

Yes. Accompanied test drives are available by appointment, allowing you to fully assess the vehicle before making a purchase decision.

Do you offer vehicle delivery?

Please contact our team to discuss delivery options. Depending on your location, vehicle delivery may be available once a car has been viewed/inspected.

Can I reserve a vehicle?

Yes. If you've found a vehicle you're interested in, contact us as soon as possible to discuss reservation options and availability.

Why Choose Altus Cars?

What makes Altus Cars different from other used car dealers in Surrey?

At Altus Cars, we focus on quality over quantity. Our customers benefit from:

• Carefully handpicked used vehicles
• Transparent pricing
• Personal appointment-only service
• HPI-clear vehicles
• Comprehensive vehicle history reports
• Warranty included with qualifying vehicles
• Part exchange options
• Used car finance assistance

Our reputation is built on honesty, customer satisfaction and supplying quality used cars both locally and nationally.

Do you have customer reviews?

Yes. We are proud of our excellent customer feedback and strong reputation among buyers across Surrey and the surrounding areas. We encourage prospective customers to read our latest reviews before visiting.

Contact Altus Cars

How can I contact Altus Cars?

You can contact us by phone, email or through the online enquiry form on our website. We'll be happy to answer any questions and arrange a convenient appointment for you.

What areas do you serve?

We regularly supply used cars to customers from:

• Horley
• Charlwood
• Crawley
• Redhill
• Reigate
• Gatwick
• Surrey
• West Sussex
• East Sussex
• Kent
• Greater London
• Brighton
• Horsham
• Worthing
• Chichester
• Tunbridge Wells
• Croydon